Frequently Asked Questions
Everything you need to know about Heritage Store® products, orders, and our clean beauty standards.
Are Heritage Store® products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All of our products are cruelty-free, and the vast majority are vegan. We clearly label any products that contain ethically sourced animal by-products, such as beeswax, on our packaging and website.
What is the shelf life of your Rosewater and oils?
Most of our products have a shelf life of 24 months from the date of manufacture. Once opened, we recommend using them within 12 months for maximum potency and freshness. Please store them in a cool, dry place away from direct sunlight.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. We process orders Monday through Friday, and you will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy if a product doesn't suit my skin?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange within 30 days of the delivery date.
Do you ship internationally?
Currently, we ship directly to customers within the United States and Canada. For other international regions, please check our 'Store Locator' to find authorized global retailers and distributors near you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.